Terms & Conditions

1. INQUIRIES AND RESERVATIONS

Inquiries for all services from Deck & Cheers agency (further referred to as D&C) are to be submitted in electronic form, through the template available at www.boatdubrovnik.com, or by e-mail.While completing the inquiry, the Client is obliged to fill in all of the required information. Before submission of the inquiry form, the Client must confirm that she/he is familiar with and agrees to the current general terms of provided services.

2. PAYMENTS

Payment From Abroad via Bank Transfer:

If you choose to pay by bank transfer, please transfer the overall price of the service to Deck & Cheers account (details located below). In order to confirm the reservation, the Client is obliged to pay, in advance, the overall price of the service.

Payment by Card or Cash:

In order to confirm the reservation, a deposit of 50% of the total price of chosen service is required. The remaining 50% of service price will be paid on board with card or cash.

We accept the following credit cards: 

1. Maestro
2. MasterCard, MasterCard Electronic
3. VISA, VISA Electron, V PAY

ACCOUNT INFO:

Deck & Cheers d.o.o.
Put Kralja Tomislava 19,
Donji Brgat,20207 Mlini
CROATIA
OIB 07598563061
IBAN HR4023900011101035384
SWIFT: HPBZHR2X
+385 91 722 4327
info@boatdubrovik.com

3. SERVICE COSTS

The cost includes services as described in each specific offer on the official Deck & Cheers website. The costs of all services of D&C are declared in Croatian kunas and EUR. All payments will be effected in Croatian kunas. The Client’s credit card will be charged in Euro, conversion into Croatian kuna will comply with the current exchange rate of the Croatian National bank. D&C keeps the right of cost modification due to an alternation to the exchange rate. Should the reservation already be confirmed, D&C guarantees fixed cost. If there are several discounts available for a certain service, the one most beneficial to the Client will apply.

4. D&C RIGHT TO CHANGES AND TERMINATION

D&C keeps the right to change or cancel the reservation under unpredicted circumstances or owing to circumstances beyond our control. Deposit paid in advance will be returned.
The whole amount is refundable (minus PayPal fee) if weather conditions are unsuitable on the day of the booking and the reservation cannot be postponed to another suitable date.

5. CLIENT’S RIGHT TO CHANGES AND TERMINATION (CANCELLATION POLICY)

If the Client wishes to change or cancel the reservation after payment, she/he must do so in written form via info@boatdubrovnik.com. A change means any alternation in number of passengers, the date and time of the beginning or end of service, etc., and must be done at least 5 days before the start of the service. In the event that the reservation change is not possible, and the Client thus cancels the confirmed reservation due to this reason, the conditions mentioned below will apply. The calculation of the expenses due to termination will be made on the basis of the date when written termination notice is received:

  • For cancellations at any point of time, D&C will charge 50 % of the total value. The remaining amount will be returned to the Client at the Client’s expense.
  • For cancellations 1 to 10 days prior to the beginning of the service, D&C will charge 100% of the total value.

6. DEALING WITH COMPLAINTS

According to Section 10 of Law on Consumer Protection (NN nr 41/14), we inform you that complaint with which you express your dissatisfaction about services provided can be submitted in written form. Any complaint can be submitted by post to the address: Deck & Cheers d.o.o., Put kralja Tomislava 19, Donji Brgat, 20207 Mlini, Croatia, or, via info@boatdubrovnik.com. Reply to your submission will be provided in writing within 15 days of receiving the complaint.

7. COURT JURISDICTION

If the Client is not satisfied with the decision made with regard to the complaint, she/he may complain to the arbitrage of CTAA or the court. In the case of a law suit, the jurisdicion of the Dubrovnik Commercial court and the law of the Republic of Croatia apply.

Dubrovnik, 01.05.2018.